Shipping
How long does shipping take?
Shipping usually takes between 3 to 10 business days. If your order hasn’t arrived within this timeframe, please feel free to reach out to us at support@nemuri.com.au, we’re here to help!
What is your return policy?
We offer a 14-day return period for items that are damaged, not as described, or if your order never arrives. Unfortunately, refunds cannot be issued after 14 days from receipt. For full details, please see our Refund Policy
Operations
Where is Nemuri based?
We’re proudly based in Sydney, Australia – where every product is thoughtfully selected with our local customers in mind.
What types of payment do you accept?
We accept all major payment methods, including credit and debit cards, as well as PayPal, for a smooth and secure checkout experience.